Privacy Policy
Last updated: 30 September 2026
This privacy policy explains how we collect, use and protect your personal information when you visit our website, make an enquiry or purchase gold from us.
Who we are
This website is operated by:
Israel Famotibe trading as The Bullion Boy
We are a sole-trader business based in the United Kingdom.
For data protection purposes, Israel Famotibe is the data controller responsible for personal information collected through this website and in connection with our business.
Contact details:
Email: info@theculturedesk.co.uk
Our approach to privacy
We operate on a privacy-first basis.
We do not sell customer information.
We do not automatically add customers or people making enquiries to mailing lists.
We do not use an order or enquiry as permission to send promotional emails, text messages or other marketing communications.
Unless you separately choose to receive marketing from us, we will normally contact you only where necessary to respond to your enquiry, process your order, arrange payment or delivery, meet legal obligations, prevent fraud or deal with an issue relating to your transaction.
Information we may collect
Depending on how you use our website or services, we may collect your name, email address, telephone number, delivery or billing address, details of the product you wish to purchase, order and invoice information, payment method, communications between you and us, and technical information generated when you use our website.
We do not normally need or store your full bank card details because payments are not currently processed directly by us through the website.
Where payment is made by bank transfer, we may receive information contained within the relevant bank transaction.
Where payment is made using Bitcoin or another supported digital asset, we may retain transaction information such as the wallet address, transaction identifier, amount and payment time where necessary to identify and account for the payment.
For cash transactions, we may record details necessary to document the transaction and comply with our legal and accounting responsibilities.
In some circumstances we may request additional information, including proof of identity or address, where this is required by law or reasonably necessary for fraud prevention, security or verification.
Why we use your information
We use personal information to respond to enquiries, confirm product availability, process and administer orders, issue invoices, provide payment instructions, confirm receipt of payment, arrange delivery, communicate about a transaction, maintain appropriate business and accounting records, prevent and investigate fraud or misuse, comply with legal or regulatory obligations, establish or defend legal claims, and maintain the security of our website and business.
We will not use information collected for an order for unrelated marketing unless you separately choose to receive it.
Our lawful bases for using your information
Where you ask us to supply a product or take steps towards a purchase, we generally process your information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
We may process information where this is necessary to comply with a legal obligation, including applicable tax, accounting, fraud-prevention or other legal requirements.
We may also process limited information where necessary for our legitimate interests, including protecting our business against fraud, maintaining website and information security, responding to customer queries and establishing, exercising or defending legal claims. We only rely on legitimate interests where those interests are not overridden by your rights and interests.
Where processing depends on your consent, such as optional marketing or certain non-essential cookies, you may withdraw that consent at any time.
Marketing
Purchasing from us or submitting an enquiry does not automatically subscribe you to marketing.
If we introduce optional email or other direct marketing, we will provide a separate choice to opt in where appropriate.
If you consent to marketing, you can withdraw that consent at any time.
We do not purchase third-party mailing lists for sending marketing communications to individuals.
Who we may share information with
We do not sell, rent or trade customer personal information.
We may disclose information where necessary to organisations that help us operate the business or complete your transaction. These may include delivery and courier providers, banks and payment service providers, website and email hosting providers, IT and security service providers, accountants or professional advisers, insurers, and public authorities, regulators, law-enforcement bodies or courts where disclosure is required or permitted by law.
We only provide the information reasonably necessary for the relevant purpose.
Service providers processing information on our behalf are expected to handle it securely and in accordance with applicable data-protection requirements.
Delivery
Where you purchase a physical product, your name, delivery address and other information reasonably required to complete delivery may be provided to the courier, postal provider or delivery service responsible for delivering your order.
International transfers
Some technology, hosting, payment or other service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure the transfer is permitted under UK data-protection law and that appropriate safeguards are used where required.
How long we keep information
We do not keep personal information indefinitely.
Enquiry information that does not result in a transaction will normally be deleted or anonymised when it is no longer reasonably required, generally within 12 months, unless there is a legitimate reason to retain it for longer.
Information forming part of a completed transaction, including invoices and accounting records, will be retained for the period necessary to comply with tax, accounting and legal record-keeping requirements.
As a sole trader, we may be required to retain relevant business and tax records for at least the period specified by HM Revenue & Customs.
Information collected specifically for fraud prevention, verification or legal compliance will be retained only for as long as reasonably necessary for those purposes or for any period required by law.
When information is no longer required, we will delete, anonymise or securely dispose of it.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration or destruction.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure.
You should not send passwords, cryptocurrency private keys, seed phrases or other unnecessary highly sensitive information to us.
We will never ask you to provide a cryptocurrency wallet seed phrase or private key.
Cookies and website technology
Our website may use cookies or similar technologies that are necessary for the website to function correctly and securely.
If we use non-essential analytics, advertising or tracking technologies that require consent, they will not be activated until the appropriate permission has been obtained.
You can control cookies through your browser and, where provided, through our cookie preference controls.
Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights to access personal information we hold about you, ask us to correct inaccurate information, request deletion of information, request restriction of processing, object to certain processing, receive certain information in a portable format, and withdraw consent where consent is the basis on which we are using your information.
These rights are not absolute and may be subject to legal exceptions.
To exercise a data-protection right, contact us at:
info@theculturedesk.co.uk
We may need to verify your identity before fulfilling a request.
Your right to object
You have the right to object to processing based on our legitimate interests in certain circumstances.
You also have the right to object at any time to the use of your personal information for direct marketing.
Complaints
If you have a concern about how we use your personal information, please contact us first so that we can investigate it.
If you remain dissatisfied, you have the right to complain to the UK Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
Third-party websites
Our website may contain links to websites or services operated by other organisations.
We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy information before providing personal information to them.
Changes to this policy
We may update this privacy policy where our business, website, service providers or legal obligations change.
The latest version will be published on this page with the date of the most recent update.